At Vevid, we value every project and strive to handle each task with sincerity and professionalism. We aim to adhere to the conditions and terms outlined in our proposal. If, at any point during the development process, you are not satisfied, you may request a refund.
Website or web application
Cancellation of a project is only possible within 3 days of signing the project agreement. If a refund is applicable, it will be issued within 15 days of the claim.
If a client is unsatisfied and wishes to postpone a project midway through development, a refund may be considered within 30 days from the date of the first installment. The refund will be processed after deducting the hourly charges for the work completed by our team.
In the unlikely event that our team does not meet any of the specified requirements outlined in the agreement, a partial refund may be considered. This refund request must be submitted within 30 days from the date of the initial installment. The refund amount will be determined based on the time required to complete the specific task.
Please note that if additional requirements are added verbally, in writing, or through any other means after the project has commenced and the initial requirements have been submitted and approved by you, this clause regarding refunds will not be applicable. It is essential to ensure that all requirements are communicated and finalized before the project begins to avoid any discrepancies.
Graphic design, logo, video, or corporate identity
A client is eligible for a full refund if:
No submissions are made by our team prior to the deadline.
None of the submissions provided by our team meet the minimum requirements outlined in the client’s brief upon assessment by us.
However, if a client decides to halt the project after receiving a few submissions from our team, they will not be eligible for a refund of the first installment.
Search engine optimization, social media marketing, & internet marketing
For SEO, SMM, and Internet Marketing services, if a client continues to use our service after the first month of the campaign, it will be considered that the client is satisfied and wishes to continue the service further.
A partial refund may be eligible if our team fails to make the committed progress outlined in the agreement, assessed by us, within 30 days from the date of the first installment. The refund will be processed after deducting the hourly charges for the work completed by our team.
A partial refund may be issued if we miss the submission deadline.
If a client wishes to cancel or unsubscribe from our service after the first month of the SEO campaign, they must send us a written service termination email before the next billing cycle.
Refunds will not be eligible if requested after the billing date or for domains that are blacklisted or become blacklisted due to the client’s fault. Additionally, refunds will not be eligible if requested after receiving the contents and reports of the services provided.
Refund eligibility
Please be advised that any upfront fees, setup costs, or third-party expenses incurred during the project are non-refundable. We kindly ask for your understanding in this matter.
Performance guarantee
We are committed to employing our utmost efforts to enhance the search engine rankings and visibility of your website.
While we cannot guarantee specific results, we assure you that our team will work diligently, following industry best practices, to achieve the desired outcomes. We strive to deliver exceptional results and optimize your website’s performance to the best of our abilities.
Web hosting
Payments for web hosting services, whether current or past months are non-refundable, even if unused. Web hosting accounts are set up from the date of your order and allocated a limited amount of server resources based on your purchased plan.
If you order a hosting account but do not use it, payment will still be due. Accounts with payments that are 15 days past due will be suspended.
Hosting billing cycles continue until a cancellation notice is received in writing. If hosting was paid up to 12 months in advance and canceled before the expiration date, a refund will be issued for the unused months.
Refund requests
To initiate a refund request, we kindly ask that you contact our customer support team within 30 days from the start date of the service.
Please note that in order to process your refund, we may require valid reasons for the request to ensure a fair and transparent evaluation. Our team will guide you through the necessary steps and provide any assistance needed during this process.
Refund process
Upon receipt of your refund request, our diligent team will promptly review and assess its eligibility.
If your request meets the necessary criteria, we will proceed with processing the refund within a maximum of 30 days, utilizing the original payment method employed during the purchase.
All approved refunds will be diligently processed and dispatched within 30 business days from the cancellation date, in accordance with the agreed-upon payment method. In the event that the initial payment was made via credit card, the refund will be issued to the same credit card number utilized for the original transaction. Similarly, for payments made through debit cards or bank transfers, the refund will be credited back to the original account.
We welcome any inquiries or suggestions relating to our refund policies. Please do not hesitate to reach out to us via email at creative@vevid.io We will be more than happy to assist you.